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Rackdog accepts payment by credit card. Each organization keeps a default card on file, which is charged automatically for new purchases and recurring subscriptions.

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Adding a payment method

Before you can add a card, you’ll need an organization.
  1. Go to https://metal.rackdog.com/<organization_id>/billing.
  2. Click + Add New Method.
  3. Enter your card details and save.
The first card you add is set as the organization’s default payment method. You can add additional cards at any time and change the default from the same page.

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Missed payments

A payment can fail for a number of reasons, such as a card being removed, declined, or expired. When that happens, we’ll notify your organization that an invoice is outstanding. If the invoice remains unpaid:
  • After 5 days, the affected resources are suspended until payment is received.
  • After 14 days, the resources are terminated. For servers, this means the disk is wiped and cannot be recovered.
To avoid interruption, keep a valid default card on file and settle outstanding invoices promptly.