Rackdog LLC (“Rackdog” or the “Company”) is committed to protecting the privacy of its Subscribers. As a bare metal Infrastructure-as-a-Service provider, we understand that trust is foundational to every customer relationship — from dedicated servers and cloud compute to colocation and IP transit.

This Privacy Policy explains what personally identifiable information Rackdog collects, how that information is used, disclosed, and protected when you visit or purchase from rackdog.com. It will notify you of the following:

1. What personally identifiable information is collected from you through our Site, how it is used, and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect against misuse of your information.

4. How you can correct any inaccuracies in the information we hold about you.

Rackdog will not sell or disclose the personal information of any Subscriber to unaffiliated third parties without your consent, except as provided in this Policy, our Terms of Service, and our Acceptable Use Policy. Any terms not defined herein shall have the meaning ascribed to them in the Rackdog Terms of Service.

COVERAGE OF THIS POLICY

This Privacy Policy applies to rackdog.com and all its subdomains. It governs all interactions on those properties, including account creation, service purchases, support requests, and general site browsing.

INFORMATION WE COLLECT

Purchase Information

When you place an order, we collect information including your name, billing address, email address, phone number, and payment information such as credit card number and expiration date. This information is used to process your order, complete billing, and contact you if there is an issue with your service.

We retain order information for our records unless and until you request its deletion. You may update your information at any time via your account portal or by contacting us directly. We use your order information to:

• Communicate with you about your services and account.

• Screen orders for potential risk or fraud.

• Provide you with product updates, service announcements, or promotional information, consistent with your communication preferences.

Unless you opt out, we may contact you by email to inform you of new products, service changes, or updates to this Privacy Policy.

Log Files

Like most websites, Rackdog maintains log files. These logs contain Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click data. This information is used to analyze trends, administer the Site, track user navigation, and gather aggregate demographic data. Log data is not linked to personally identifiable information.

Analytics

Rackdog may use third-party analytics tools, such as Google Analytics, to understand how visitors use our Site. These tools collect non-personally identifiable information about browsing behavior, including pages visited, session duration, and referral sources. You may opt out of analytics tracking via your browser settings or by using available opt-out tools provided by the analytics provider.

Cookies and Web Beacons

Rackdog uses cookies to store Subscriber preferences, record information about which pages are accessed or visited, and customize site content based on browser type or other information sent by your browser. Cookies allow us to provide a more personalized experience. You may disable cookies through your browser settings; however, doing so may limit access to certain features of our Site.

HOW WE USE YOUR INFORMATION

Rackdog uses collected information to:

• Provision, manage, and support your infrastructure services.

• Process billing and payments.

• Respond to support tickets, inquiries, and service requests.

• Monitor and improve the performance and security of our network and platform.

• Send service-related communications, including maintenance notifications and policy updates.

• Detect, investigate, and prevent fraud, abuse, or violations of our Acceptable Use Policy.

• Comply with applicable legal and regulatory obligations.

ADVERTISING

The Rackdog website may use cookies, tracking pixels, and related technologies to deliver relevant advertising. A tracking cookie may be set upon your visit to identify whether you are an existing customer or a new visitor, which may be used across our advertising networks to present you with contextually relevant ads.

You can opt out of targeted advertising through the following:

• Facebook: https://www.facebook.com/settings

• Google: https://www.google.com/settings/ads

• LinkedIn: https://www.linkedin.com/psettings/guest-controls

You may also opt out of certain targeted advertising through the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

INFORMATION SHARING

Rackdog shares personal information only in the following limited circumstances:

• With subsidiaries, affiliated companies, or trusted service providers acting on our behalf to process personal information, subject to confidentiality agreements and compliance with this Policy.

• When required or permitted by law — for example, to satisfy applicable legal process, enforce our Terms of Service, investigate violations of our Acceptable Use Policy, address fraud or security issues, or protect the rights and safety of Rackdog, our Subscribers, or the public.

• In connection with a merger, acquisition, or asset sale. In such events, Rackdog will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Rackdog does not sell personal data to third parties for their independent marketing or commercial purposes.

INFORMATION SECURITY

Rackdog implements industry-appropriate security measures to protect against unauthorized access, disclosure, alteration, or destruction of personal data — both online and offline. These measures include:

• Encryption of personal data in transit and at rest.

• Role-based access controls limiting access to personal information to only those employees, contractors, and agents who require it to perform their duties.

• Physical security controls across our datacenter environments.

• Confidentiality obligations for all personnel with access to personal data, with enforcement up to and including termination and criminal referral.

While we take reasonable precautions, no security system is impenetrable. We encourage Subscribers to use strong, unique passwords and to contact us immediately if they suspect unauthorized access to their account.

YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the right to:

• Access the personal information Rackdog holds about you.

• Request correction, update, or deletion of your personal information.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

EU/EEA and UK residents: Rackdog processes personal information on the legal bases of contractual necessity and legitimate business interest, as outlined in this Policy.

California residents: You may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information. Rackdog does not sell personal information. To exercise your rights, contact us at the address below.

CHANGES TO THIS PRIVACY POLICY

Rackdog may revise this Policy from time to time, including in response to changes in our practices or applicable law. We will post the updated Policy on this page with a revised effective date. For material changes, we may also notify Subscribers via email. We encourage you to review this Policy periodically.

CONTACT US

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact us:

Rackdog LLC

Email: legal@rackdog.com

Website: https://rackdog.com