Terms of Service

Terms of Service

Last Modified 06/15/2020

FOLLOWING ARE TERMS OF SERVICE WHICH IS A BINDING CONTRACT WITH CLIENT:

1. Service Abuse

a. No illegal use by Client of any kind is permitted on sites or servers including, but not limited to, unauthorized storage or distribution of copyrighted software, trademark infringement, warez sites, violations of any State or Federal laws, and selling or distributing contraband.

b. No internet abuse by Client of any kind is allowed including, but not limited to, spamming, mass emailing programs, cross-posting unsolicited messages to online groups, posting obscene or inflammatory messages, threatening Internet users, mail bombing, and running packet sniffers or port scanners.

2. Service Abuse Violation

a. Should a Service Abuse violation occur, and Client failed to cure such Service Abuse, in addition to all other legal and equitable remedies, Rackdog may terminate the account without notice and without any refunds. Client shall be responsible for any and all damages caused to Rackdog. Rackdog may charge client an amount equal to the cost associated with repairing any damages done.

3. Data Loss and Backups

a.Client is responsible and shall at all times maintain all its data on Clients own remote backup system separate from Rackdog’s equipment or servers. Client acknowledges that access to the Internet may fail or be interrupted at any time; hardware is mechanical and prone to failure without warning. Rackdog offers backup services and, if so subscribed, backups are performed on a best-effort basis, but in no event, with back up subscription or not, shall Rackdog be responsible to Client for any lost files, data, damages or information.

4. Server Management

a. Server management occurs as a queued task. Rackdog is not responsible for any loss or in any manner should a server be hacked, exploited, cracked, or in any way damaged by client or a 3rd party. Rackdog reserves the right in its sole discretion to decline management services for any reason whatsoever.

5. Technical Support

a. If the client wishes to file a support ticket or to check on progress of an existing trouble ticket, they may dial 833-RACKDOG and select option 0, log-in to the portal at https://billing.rackdog.com, or e-mail support@Rackdog.com.

b. Rackdog’s technical support team is ready to assist 24 hours a day, 7 days a week, 365 days a year.

6. Payment Policy

a. Certain services may require setup fees prior to activation, which client shall be made aware of by Rackdog.

b. Full payment is required before any Rackdog hosting or other service is provided.

c. Rackdog accepts credit card payment (Visa, Master Card, Discover, or American Express), certified funds, wire transfers, or PayPal (www.paypal.com).

d. Online credit card payments are authorized and assessed in real-time.

e. Once an order is successfully submitted, the client is subject to Rackdog’s refund policy.

7. Additional Features

a. Additional features can be added at any time at the client’s request and will be activated upon payment.

b. The cost for additional features is non-refundable regardless of whether the service was used. The 7-day cancellation period outlined in Section 12 applies to all Additional Features that may be active on any given account.

8. Some new information

Rackdog’s Billing and Renewal Schedules is subject to the following terms and conditions:

a. Additional features can be added at any time at the client’s request and will be activated upon payment.

b. The cost for additional features is non-refundable regardless of whether the service was used. The 7-day cancellation period outlined in Section 12 applies to all Additional Features that may be active on any given account.

a. Additional features can be added at any time at the client’s request and will be activated upon payment.

b. The cost for additional features is non-refundable regardless of whether the service was used. The 7-day cancellation period outlined in Section 12 applies to all Additional Features that may be active on any given account.

Privacy Policy

Last Modified 06/15/2020

Policy

Rackdog LLC and its affiliates (collectively, “Rackdog LLC”) make every effort to protect the confidentiality, integrity, and availability of the Confidential Information and Personal Data of employees, customers and vendors.

Rackdog LLC will respond promptly to investigate, contain, and mitigate any security incident that can lead to a Data Breach. Notice of a Data Breach will be provided to affected individuals and/or governmental agencies in accordance with applicable contractual and legal requirements.

Policy

Rackdog LLC and its affiliates (collectively, “Rackdog LLC”) make every effort to protect the confidentiality, integrity, and availability of the Confidential Information and Personal Data of employees, customers and vendors.

Policy

Rackdog LLC and its affiliates (collectively, “Rackdog LLC”) make every effort to protect the confidentiality, integrity, and availability of the Confidential Information and Personal Data of employees, customers and vendors.