Acceptable Use Policy
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legal@rackdog.com
Last updated April 2, 2026
General. Customer will use the Services only for lawful purposes in compliance with this AUP and applicable law. Customer is responsible for all User activity and Customer Content.
Prohibited Uses. Customer will not use, or permit use of, the Services for: (a) any illegal activity, including distribution of CSAM (immediate termination and law enforcement reporting), fraud, identity theft, or phishing; (b) unsolicited bulk email, open mail relays, open proxies, email harvesting, or list bombing; (c) launching or facilitating DDoS attacks, botnet operations, network attacks, unauthorized port scanning, vulnerability scanning, IP spoofing, or malware distribution; interfering with or disrupting the Services or Rackdog's network, systems, or infrastructure; or attempting unauthorized access to any Rackdog or third-party systems, accounts, or data; (d) "bulletproof" or "abuse-resistant" hosting, services designed to evade law enforcement, hosting that persistently generates abuse complaints, or TOR exit nodes without Rackdog's prior written approval; (e) cryptocurrency mining causing excessive resource consumption, thermal issues, or network congestion, unless expressly permitted in writing, or any use that materially degrades Services for other customers; or (f) hosting or distributing content that infringes IP rights, operating piracy sites, or warez repositories.
Fair Usage. Where bandwidth is marketed as "unlimited" or "unmetered": (a) such terms describe typical usage patterns and are subject to fair use; (b) fair use means usage consistent with normal server, application, and database workloads; (c) usage that consistently saturates port capacity, or patterns consistent with operating a CDN, public proxy, or seedbox, may exceed fair use; (d) Rackdog may contact Customer to discuss optimization, require an upgrade to a metered plan, or terminate the Service with a pro-rata refund. For VPS and other shared or virtualized Services, Customer will not engage in activities that consume excessive CPU, memory, disk I/O, or network resources to the detriment of other customers on the same host. Specific resource usage thresholds for VPS are published in the Documentation. These per-host resource limits do not apply to bare metal servers.
Enforcement. Rackdog may monitor for AUP compliance and network integrity. Upon identifying a violation, Rackdog may: warn and request cure; throttle, null-route, or filter traffic; suspend immediately without notice for imminent threats; or terminate for material or repeated violations.
Reporting. Abuse complaints: abuse@rackdog.com.